General terms and conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
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Right of Withdrawal: The period within which the consumer can exercise their right of withdrawal.
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Consumer: A natural person who is acting outside their trade, business, or profession and enters into a distance contract.
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Day: Calendar day.
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Subscription Agreement: A distance contract relating to the regular delivery of goods or services over time.
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Durable Medium: Any tool that allows information to be stored for future reference.
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Right of Withdrawal: The right to cancel the agreement within the withdrawal period.
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Trader: A natural or legal person offering goods or services remotely.
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Distance Contract: An agreement concluded exclusively through means of distance communication.
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Means of Distance Communication: A method for concluding agreements without the physical presence of the parties.
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General Terms and Conditions: These current terms and conditions of the trader.
Article 2 – Identity of the Trader
The trader is identified as follows:
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Company Name
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Address Details
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Email Address
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Registration Number (CVR)
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VAT Number
Article 3 – Scope of Application
These terms and conditions apply to every offer and every agreement concluded at a distance.
The text of these general terms and conditions will be made available before the agreement is concluded.
For electronic agreements, the text will be provided digitally in a way that allows it to be stored for future reference.
In case of conflicting terms, the provisions most favorable to the consumer shall apply.
Unforeseen situations will be assessed "in the spirit" of these terms and conditions.
Article 4 – The Offer
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Validity: The limited validity period of the offer will be indicated.
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Non-binding Character: The offer is non-binding and may be changed at any time.
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Specifications: A clear and truthful description of the products or services offered.
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Rights and Obligations: Clear information on costs, right of withdrawal, payment, and delivery.
Article 5 – The Agreement
The agreement is concluded by acceptance of the offer and compliance with the stated conditions.
For electronic agreements, the trader will confirm receipt electronically.
The trader ensures appropriate security measures for electronic transactions.
If the offer is refused or special conditions apply, a reasoned explanation will be provided.
The trader provides written information on guarantees, the right of withdrawal, and complaint procedures.
Article 6 – Right of Withdrawal
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Period: 14 days after receipt of the product.
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Use: Products may only be unpacked or used to assess their nature and functionality.
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Return: Must be done within 14 days after notification of withdrawal, with proof of dispatch.
Article 7 – Costs of Withdrawal
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Return Costs: Paid by the consumer.
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Refund: Will take place within 14 days after receipt of the returned product.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for:
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Products made to the consumer's specifications.
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Products of a personal nature or hygiene products where the seal has been broken.
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Audio/video recordings and software where the seal has been broken.
Article 9 – The Price
Prices will not be increased during the offer period, except for changes in VAT rates.
Price increases within 3 months after the agreement has been concluded are only allowed in the case of legal changes.
All prices include VAT and are subject to printing and typographical errors.
Article 10 – Compliance and Warranty
The trader guarantees that the products or services comply with the agreement and specifications.
Complaints: Defects must be reported in writing within 14 days.
Exclusion of Warranty: Applies in case of self-inflicted modifications, careless handling, or legal requirements.
Article 11 – Delivery and Performance
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Delivery Address: The address provided by the consumer.
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Delivery Time: Within 30 days unless otherwise agreed.
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Delays: The consumer will be informed and has the right to terminate the agreement with a refund.
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Risk: Transfers to the consumer upon delivery unless damage occurs prior to delivery.